Thank you for ordering from BioAscend. Below is what you can expect after your order has been placed and payment has been confirmed.
Orders with payment confirmed before 2:00 p.m. ET typically ship the same business day, excluding weekends and statutory holidays. Payments confirmed after the cutoff are processed on the next business day.
Once your order has been prepared and shipped, you'll receive a confirmation email containing your tracking information.
Delivery typically takes 1–3 business days after shipment, depending on destination and carrier.
Estimated delivery times begin from the date your order ships, not the date the order was originally placed.
Once your order has shipped, you'll receive an email containing a tracking number.
You can use this tracking number to follow your shipment through the applicable carrier's tracking system.
Please allow some time after receiving your shipping confirmation for tracking information to become active.
We make every effort to have orders processed and delivered within the estimated timeframe, but delays can occasionally occur because of:
BioAscend is not responsible for delays caused by the shipping carrier once a package has been accepted into the carrier's network.
If your package arrives damaged, contact us at support@bioascend.ca within 48 hours of delivery. If tracking suggests your package is lost or it has not arrived by the expected delivery date, contact us as soon as possible so we can investigate with the carrier.
Please include your order number, tracking information, and photos where applicable.
We'll review the situation and work with you and the shipping carrier to determine an appropriate resolution.
BioAscend ships to eligible Canadian addresses, including P.O. Boxes where supported by the selected shipping carrier.
Certain remote or extended-transit destinations may require additional delivery time. For products requiring additional consideration during shipment, BioAscend may contact you before dispatch to confirm that the selected shipping method is appropriate for the destination.
Expedited shipping options may not be available to every address.
Customers are responsible for ensuring that the shipping information submitted at checkout is complete and accurate.
If you notice an error in your address, contact support@bioascend.ca as soon as possible.
We'll make reasonable efforts to update the information before shipment, but once an order has been dispatched, changes or redirects cannot be guaranteed.
BioAscend is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer.
If you have any questions regarding your order, shipping status, or tracking information, contact us at: support@bioascend.ca
Please include your order number when contacting us about an existing shipment so we can assist you as quickly as possible.
