Frequently Asked Questions

What are research peptides?

Research peptides are short chains of amino acids used in laboratory and in vitro research. BioAscend supplies them strictly for research purposes. They are not intended for human or veterinary use.

How is the purity of your peptides verified?

Our research compounds are held to a 99%+ purity standard. Testing is done by an independent third-party lab, outside of BioAscend, so results are not self-reported. Available test reports are linked on each product page and in our COA library.

Do you provide a Certificate of Analysis (COA)?

Yes, Certificates of Analysis and testing documents can be reviewed on each specific product card.

What form do your products come in?

Our compounds are supplied in sealed vials. Research peptides are supplied as lyophilized (freeze-dried) powder, and bacteriostatic water is supplied as a liquid. Available strengths and sizes are listed on each product page.

How should products be stored?

Lyophilized (freeze-dried) peptides: For routine storage, keep sealed vials refrigerated at 2–8°C, protected from direct sunlight, heat, and moisture. For long-term storage, freezing at approximately −20°C or lower may help minimize degradation, depending on the compound.

Reconstituted (liquid) peptides: Refrigerate at 2–8°C, protected from direct sunlight. Storage conditions and stability may vary depending on the compound and the solution used for reconstitution.

Why do you use Interac e-Transfer instead of a credit card processor?

Most major payment processors place research compounds in a restricted category, regardless of how reputable the seller is. That means a store like ours can have its payment account frozen or closed with little notice, which can hold up orders and refunds for customers. We would rather be upfront about that than depend on a system that could interrupt your order.

Interac e-Transfer is a bank-to-bank transfer widely used by Canadians. Your payment goes through your own bank, so we never see or store your card or banking details on our site. Avoiding card-processing fees also helps us keep our prices competitive.

We know paying by e-Transfer means trusting us, so we work to earn that trust. Product COAs and our policies are available on the website, and our team is reachable at support@bioascend.ca if you have questions before or after payment.

How do I pay with Interac e-Transfer?

After placing your order, you’ll receive instructions with the total and the payment email: orders@bioascend.ca. Include your order number in the message field so we can match your payment quickly. Auto-deposit is enabled, so no security question or answer is required.

How long after I pay will my order be processed?

Orders with payment confirmed before 2 p.m. Eastern Time on a business day ship that same business day. Orders confirmed after the cutoff, on weekends, or on statutory holidays are processed on the next business day.

What if I don’t send payment right away?

Unpaid orders are held for 48 hours. If payment is not received within that period, the order may be cancelled.

Do I need an account to order?

No account is required to order; guest checkout is available. Creating an account lets you track orders and earn Ascend Points: 2.5 points per eligible dollar spent, 100 points = $1 off a future order, and qualifying orders of $200+ earn 500 bonus points.

Can I change or cancel my order?

Contact support@bioascend.ca as soon as possible. We can usually make changes before an order ships, but once it has been dispatched, the sale is final except as provided in our damaged or incorrect order policy.

Do you offer bulk or volume pricing?

Yes. Volume savings apply automatically when you buy multiple vials of the same compound and strength: 15% off 2, 20% off 3, 30% off 5, and 40% off 10. No code is needed. For larger orders, bulk pricing reaches 50% off at 50+ units and 55% off at 100+ units. See our Bulk Orders page for details.

Where do you ship?

BioAscend ships within Canada only, including P.O. Boxes where the carrier supports them. Remote or extended-transit addresses may take longer.

How much is shipping?

Shipping is a flat $25 anywhere in Canada, and free on orders over $250.

How long does delivery take?

Orders with payment confirmed before 2 p.m. Eastern Time on a business day ship the same day. Orders confirmed after the cutoff, on weekends, or on statutory holidays ship on the next business day. Delivery typically takes 1–3 business days after dispatch.

How do I track my order?

Once your order ships, you’ll get an email with a tracking number. Please allow a little time for tracking to activate.

Is packaging discreet?

Yes. Orders are shipped in plain, discreet packaging without product names on the outside.

Will temperature affect my order in transit?

Orders are packaged with care to protect them in transit. For any product that needs extra consideration for a specific destination, we may contact you before shipping to confirm the method is appropriate.

What is your return policy?

For product integrity reasons, we can't accept returns or exchanges once an order ships, because we can no longer verify how it was stored or handled. All sales are final, except for damaged or incorrect orders.

What if my order arrives damaged or incorrect?

Email support@bioascend.ca within 48 hours of delivery with your order number, a photo of the items, and a photo of the packaging and label. Once verified, we’ll offer a replacement or store credit.

What if my package is lost?

If tracking stalls or your order hasn't arrived by the expected date, contact us right away and we'll investigate with the carrier. If it was marked delivered but you can't find it, we recommend opening a trace with the carrier directly.

How do I contact you?

For general questions or help with an existing order, email support@bioascend.ca and include your order number where applicable. We typically respond within 24 hours.

Are your products for human use?

No. BioAscend products are sold strictly for laboratory and in vitro research. They are not intended for human or veterinary use, consumption, diagnosis, treatment, or clinical application.