BioAscend is committed to providing reliable, accurately represented research materials. If your order is delivered damaged or you receive the wrong item, contact us and we'll review the issue. Due to the nature of the products we supply, returns and exchanges are not accepted once an order has shipped.
If your order arrives damaged or contains an incorrect item, please contact us within 48 hours of delivery and provide:
Once the issue has been reviewed and verified, BioAscend may provide a resolution such as:
Monetary refunds are generally not offered and may only be considered in limited circumstances where a replacement or other suitable resolution is unavailable.
Except for verified damaged or incorrect orders described above, all sales are final.
Because our products are supplied as laboratory and research materials, BioAscend does not:
Once an order has been shipped, the sale is considered final.
Once a shipment has been marked as delivered by the shipping carrier, BioAscend is generally not responsible for:
If you are unable to locate a package that has been marked delivered, we recommend contacting the carrier directly to request a trace or open a claim.
To maintain product integrity and quality-control standards, BioAscend cannot accept returned products, including:
Once a product has been delivered, its storage and handling conditions can no longer be verified. For this reason, returned products cannot be placed back into inventory.
To report a damaged or incorrect item, or if you have a question regarding this policy, contact: support@bioascend.ca
Please include your order number and relevant photos so we can review the issue as efficiently as possible.
By placing an order with BioAscend, you acknowledge that you have reviewed and agree to this Refund & Return Policy.
