Privacy Policy

Last updated: August 22, 2026

This Privacy Policy explains what information BioAscend may collect, why we collect it, and how that information is handled. We've kept it straightforward and easy to understand.

Information We Collect

Depending on how you use our website, we may collect:

• Account information — your name, email address, and account details if you create an account.
• Order information — your name, email address, phone number, shipping address, and order details needed to process and fulfill your purchase.
• Payment information — BioAscend currently accepts Interac e-Transfer. Payments are completed through your financial institution, and we do not ask for or store your online banking password, PIN, or login credentials.
• Contact submissions — information you provide when contacting us, submitting a product request, or completing another form on our website.
• Newsletter information — your email address if you choose to subscribe to promotional or product updates.
• Cart information — information required to maintain the contents of your shopping cart while using the website.
• Age verification status — information confirming that you have passed our 21+ age requirement where applicable.

How We Use Your Information

We may use personal information to:

• Process and fulfill orders
• Provide shipping and tracking information
• Confirm and reconcile payments
• Create and manage customer accounts
• Respond to customer inquiries and product requests
• Provide customer support
• Send marketing or product updates when you have chosen to receive them
• Maintain, secure, and improve the BioAscend website
• Comply with applicable legal and record-keeping requirements

BioAscend does not sell your personal information to third parties.

Who We Share Information With

BioAscend may use trusted third-party service providers to operate our website and fulfill orders.

Information may be shared with providers responsible for services such as:

• Payment processing
• Shipping and delivery
• Website hosting
• Order management
• Email delivery
• Account authentication
• Website functionality

Information is shared only as reasonably necessary for those providers to perform their services.

Each third-party provider maintains its own privacy and security practices for information processed through its systems.

Data Retention

BioAscend retains personal information only for as long as reasonably necessary to fulfill orders, provide services, maintain appropriate business records, and satisfy applicable legal, tax, accounting, or regulatory requirements.

Information that is no longer reasonably required will be deleted, anonymized, or otherwise securely handled where appropriate.

Your Rights

You may contact BioAscend to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information where appropriate
• Withdraw consent to receive marketing communications
• Ask questions about how your personal information is collected or used

Marketing emails may also include an unsubscribe option where applicable.

To make a privacy-related request, contact: support@bioascend.ca

Cookies & Local Storage

BioAscend may use cookies or browser-based storage necessary for website functionality, such as maintaining your cart, remembering preferences, or confirming age verification.

Where additional analytics or similar technologies are introduced, this Privacy Policy may be updated accordingly.

Age Requirement

BioAscend is intended for individuals 21 years of age or older, consistent with our Terms & Conditions.

We do not knowingly collect personal information from anyone under the age of 18.

Security

BioAscend takes reasonable measures to protect personal information and uses established service providers where appropriate for hosting, payments, communications, and other website functions.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Changes to This Policy

BioAscend may update this Privacy Policy from time to time.

The "Last updated" date at the top of this page reflects the most recent version.

Continued use of the website following an update is subject to the current version of this policy.

Questions?

If you have questions about this Privacy Policy or how your information is handled, contact us at: support@bioascend.ca